ESTÉE LAUDER COMPANIES
Is looking for a
Customer Service Specialist
Are you passionate about making things happen and to the expected time? Do you have a strong service mindset to drive retailer satisfaction and want to be a journey transforming our customer service setup? Then you might be our next Customer Service Specialist.
Estée Lauder Companies at a glance
The Role
As our new Customer Service Specialist, you will be a part of the Nordic Supply Chain team that beside Customer Service includes Execution Planning, Master Data and Logistics Operations. You will together with your Customer Service colleagues be responsible for the daily order execution, handle claims, incoming return, ensure credit notes are executed correctly and be a key player in supporting retailer satisfaction. You will report to the Nordic Supply Chain Director.
Your Key Responsibilities
More specifically, you will:
- Execute incoming orders from all our Nordic customers like Matas, Magasin and KICKS.
- Handle tester orders, collateral orders, competitions, and other order types not a part of the normal saleable flow
- Manage newness orders to support full launches on counter in time
- Be an important player in the transformation of our current customer service and order management model to the next level including supporting EDI implementations with key customers to support a best-in-class order management process
- Tracking weekly and monthly performance via data and KPI´s and with strong ownership strive for an excellent Service Level
- Month-end and year-end closing in cooperation with our Finance Team
- Ad hoc handling of incoming customer service-related requests
Qualifications
Your Qualifications
- Extensive experience within Customer Service especially within Order Management of different types of products like saleable, testers, collateral materials, etc. or a higher educational background within business administration or similar combined with some customer service experience.
- Highly skilled within ERP systems, preferably SAP
- Strong Excel skills
- Good IT understanding in general
- Fluent in at least one of the Nordic languages, and preferably in several.
- Good English skills (English is our company languages)
Your Personality
As a person you strive for excellence in execution combined with an open-minded and winning personality with a positive “can-do” attitude. You are a team player with the ability to build strong relationships with many different stakeholders. You are detail-oriented and with a strong ready-for-change mindset and have a proactive nature focusing on solutions and making things happen.
You will be a central player in driving the change in the customer service department so it’s important that you as a person have a strong interest in process mapping and have a natural curiosity in setting up the future processes supporting the vision of having a best-in-class customer service execution model.
What We Offer
You will become part of a dynamic and passionate Supply Chain team based in our Nordic head office in Carlsberg Byen with the possibility of a hybrid working model. We offer an exciting opportunity to join a global company with a strong heritage within an innovative and growing industry.
We are the global leader in prestige beauty — delighting consumers with transformative products and experiences, inspiring them to express their individual beauty. In fact, we are the only company focused solely on prestige makeup, skin care, fragrance and hair care with a diverse portfolio of 25+ brands sold in approximately 150 countries and territories. Infused throughout our organization is a passion for creativity and innovation — a desire to push the boundaries and invent the unexpected — as we continue the bold work of our founder Estée Lauder. Estee Lauder Companies is an equal opportunities employer. We positively encourage applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.
Next Step
We will be reviewing applications on an ongoing basis and please note that virtual interviews are part of this recruiting process. The preferred start date is January 1st, 2024, or as soon as possible.
We are looking forward to hearing from you.
Job: Customer Service
Primary Location: Europe, Middle East, Africa-DK-84-Copenhagen
Job Type: Standard
Schedule: Full-time
Shift: 1st (Day) Shift
Job Number: 2316766
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