$ads={1}
Remote Services Manager
At Konecranes, we believe that great customer experience is built on the people behind the Konecranes name – people committed to providing our customers with lifting equipment and services that lift their businesses. Everything we do, we do with passion and drive.
We believe diversity drives business success and is the foundation for our growth. We welcome different backgrounds and skills that enrich our community and we promote a place where we can ALL be ourselves. This is what makes Konecranes a unique place to work.
Konecranes Port Solutions provides products and services for material handling in Ports. Business Unit Port Services are the one-stop, global port services partner powered by deep equipment expertise. Our range of port services starts with equipment maintenance and increases alongside any terminal's evolution, where we are continuously expanding the boundaries of our customer's operational efficiency. As our customers are global, so are we: our talented employees from more than 30 nationalities work across more than 20 countries across the globe.
We are now looking for a person to lead, build up, and implement our Remote Services organization as the Remote Services Manager. In this role, you will be responsible for the implementation and execution of Remote Services, ranging from Remote Support to Service Level Agreements and to Condition Monitoring contracts. This role belongs to our Global Business Delivery business line within BU Port Services, which in addition to remote services is responsible for carrying out projects where we do not have our frontline as well as supporting our frontlines with large and complex retrofit and modernization projects. This is a global role, and the person selected for the role can work in any Port Services location globally.
As our new Remote Services Manager, you will:
As the manager of our remote services team, you are an experienced leader, known for your customer-centric, inspiring and collaborative approach. You have a good understanding and vision of the potential and future of remote services, and you are able to translate that vision to concrete actions and implement the needed structures. You are an inspiring manager who understands the importance of having an engaged team to be able to deliver the best-in-class service to our customers to support their operational efficiency.
Your main responsibilities include:
- Ramp-up of new Remote Services by developing and implementing the required capabilities (execution model, processes, tools, resourcing etc.)
- Support the development of new service offerings, such as Service Level Agreements expansion to other (automated) product lines or condition monitoring services
- Commercial management and execution of the existing and new remote services contracts (in cooperation with legal/contract management department)
- Act as account manager for selected customers
- Ensure the remote services team is capable and able to deliver the best-in-class support to our customers world-wide at their needs
- Establish, follow-up and improve relevant KPIs
What we expect from you?
- Relevant Bachelor’s or Master’s degree.
- Good understanding on remote services and how to set up those to support our customers globally.
- Working experience (3-5 years) in manufacturing industry in a global business environment. Experience in port services business and the ports industry is a benefit.
- Previous experience of leading a team of experts.
- Intercultural competence and experience working in an international and multicultural environment.
- Great communication, collaboration, negotiation and listening skills.
- Proactive and customer centric mindset complimented by can-do attitude.
- Empathetic leadership skills with determination to implement the vision and connect with people.
- Good coaching skills, and effective in delegation and managing expectations.
- Fluent English and preferably previous international working experience. Other language skills are a benefit.
- Willingness and ability to travel globally. It is a hybrid role and involves approx. 20% of time business traveling.
What we offer you?
We offer you a challenging and interesting position in our company in a global multicultural environment. You will have the possibility to be part of a dynamic business with big growth ambitions and opportunities. We will provide you with continuous learning and development support and you will have the possibility to create a true impact by establishing our remote services and supporting our customers in their operations.
Interested?
If we have sparked your interest, please submit your application at your earliest convenience, but no later than 6th August 2023. For additional information, please contact Katre Laan, Global TA Team Lead, email katre.laan(at)konecranes.com. For this role, we welcome candidates with an exisiting work permit to work in the EU.
#LI-Remote
Konecranes is a world-leading group of Lifting Businesses™, serving a broad range of customers. We are truly a global company with 16,900 employees at 600 locations in 50 countries. For over 80 years, we have been dedicated to improving the efficiency and performance of businesses in all types of industries. We believe that sustainable growth is a result of a strong responsible performance. Konecranes is committed to ensuring that all employees and job applicants are treated fairly in an environment which is free from any form of discrimination.
