Job Description
- Our operations team grow so fast, you will develop and set scalable processes
- Improve our current process to be more efficient.
- You will develop metrics & SLA of our operations process and maintain it at the most efficient and effective level.
- You will analyze the data, find the problems, develop the improvement recommendation, and implement the improvement plan.
- You will work closely with online sales and operations team for business process improvement and implementation.
Qualifications
- Having experience at least for 1 year in Operation Excellence or operations improvements, fresh graduates from reputable university and relevant background are welcome to apply.
- Experience in coordinating projects & campaigns across teams.
- Ability to multitask and execute in a fast-paced, team-oriented environment
- Strong analytical skills. Proven ability to review detailed data and produce meaningful analysis
- Strong problem-solving skills and ability to identify root causes
- Working knowledge of medium-large operations
- Bonus Points: Experience in managing large scale operation projects either in e-commerce or call center
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