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Your mission
Ensure to provide best in class field service at the customer site and represent VTS brands. This can include all service activities from planned maintenance to troubleshooting and commissioning.
To take care preventive maintenance is done according to provided guidelines and Standard Operationg Procedures with the proper, supplied tools.
Proactively building up customer relationships and spotting of business opportunities whilst being on site.
Proactively generate leads for the Sales team.
Provide technical support in the form of troubleshooting either by phone or on site.
Opportunity to become certified as internal part-time trainer to provide trainings internally and help colleagues within the organization to grow their technical knowledge and ability.
Share lessons learned with colleagues to enhance exchange of experiences and foster a strong network.
Communicate service and other relevant activities to Customer and VTS Operations Manager. This would be through daily service reports or relevant forms, e-mail and telephone communications.
Prepare information as requested whether routine or for special occasions and ensure that the customer receives proper service reports.
Collaborate with the internal team to find optimal solutions in case of breakdowns, expanding of customers activities or other customer specific situations. In general give the best advice possible for the customer. Make sure promises are kept.
Ensure a neat working environment, clean tools and proper administration.
Ensure you work according to the company’s safety guidelines, follow any customer specific safety guideline on-site. In addition, you are expected to conduct Last Minute Risk Assessments and know the decontamination info from the records. Always use necessary and prescribed Personal Protective Equipment.
Degree Level – college or above
Minimum of 3-5 years related working experiences
Knowledge Areas:
Technical expertise, combining mechanical and electrical components
Technical and application knowledge: ability to constantly learn and develop
Aspiration to keep up to date with latest technology developments, such as IoT, connectivity etc.
Experience in a service position in an industrial and highly technical environment
Critical Skills:
Be fully committed to customers and build up strong customer relationships.
Be confident to be an important face to the customer and be strongly service minded.
Be stress resistent and work independently, partly under stressful circumstances
Show courage and integrity.
Demonstrate efficiency and accuracy
Problem solving ability and ability to improvise
Service oriented and proactive communication skills
Learn to develop and update skills
Sharing expertise and experiences with others to ensure lessons learned
Effective and clear communication
Be open and approachable
Work with the Atlas Copco „The Way“
City
Homebase in Huadong
Start a journey of endless opportunities
At Atlas Copco we believe in challenging the status quo, always looking for a better way. Our leading-edge technology and great ideas enable us to innovate for the future.
We believe that passionate people make it happen. You are a brand ambassador and our face towards our customers. With us you drive your own professional journey and you are empowered to act.
We offer a wide range of interesting job roles and many opportunities to grow. This is where it begins – Join us at the Home of Industrial Ideas.
