Are you looking to make a difference in a patient’s life? At AmerisourceBergen, you will find an innovative and collaborative culture that is patient focused and dedicated to making a difference. As an organization, we are united in our responsibility to create healthier futures. Join us and Apply today!
What you will be doing
POSITION SUMMARY:
Under the direction of the Local Country Manager, manages the daily depot operations including staff and has budgetary responsibility for the depot; also handles complex problem´s resolution.
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This position is categorized as compliance critical and, as such, requires and is assigned specific responsibility for ensuring continual and proper compliance with all division, corporate and regulatory requirements.DUTIES AND RESPONSIBILITIES:
- Fulfills job responsibilities as a Technical Representative of the Clinical Trials Supply Chain Service in its country, according to legal requirements. Maintain and assure compliance with current ICH, GXP, FDA Good Clinical Practices, ISO guidelines or any other as required in the position training program.
- Monitors the overall performance of staff members to ensure compliance with guidelines above.
- Maintains established procedures concerning quality assurance, security of controlled substances and record keeping.
- Ensures regulatory compliance standards are adhered to and that regulatory information is transferred appropriately to local staff and the corporate compliance team.
- Manages the restrictions (scope, cost, time, human resources, etc) in order to guarantee the depot complies with the expected performance indicators. Be aware of the metrics related to depot operations and assure the business continuity taking part in the planning process and business development activities.
- Is responsible for the local business development by providing support in periodically analyzing metrics (operational, occupancy, financial, etc.) and actively support business development in client engagement (BRM,QBR, Introduction Meetings).
- Maintains a high level of professionalism when communicating with internal and external stakeholders.
- Is responsible for new project implementation for depot (new client integration, project implementation, migration).
- With the assistance of the Country Manager, manages all associate relations functions for the staff such as hiring, terminating and performance management. Evaluate Personnel daily performance in order to analyze a career development for them.
- Reviews daily reporting and scheduling of hours worked for the staff.
- Provides consulting on pharmaceutical matters to various levels of personnel regarding pharmacy operations.
- Identifies and escalates to the Country Manager and the Human Resources any possible issue related to the depot staff that may impact the operational performance and/or working environment, such as change in local regulation, union representations, etc.
- Makes recommendations to Regional Operations Manager regarding changes to operating procedures in an effort to facilitate smooth the customer services operations.
- Actively works in World Courier Guidelines review and update.
- Effectively leads department meetings and manage in-service training for staff.
- Assures that all Customers’ concerns are duly assessed and follows-up the implementation of any preventive/corrective action. Responds to customer inquiries, requests and issues when situations demand escalation to a higher level of authority.
- Has deep knowledge about WC Depot infrastructure and equipment in order to facilitate the interaction with the local and global engineering and Technical QA team.
- Assists the Quality Assurance team in the internal audits performed by WC Quality Assurance Department providing all the requested information during the process and assuring the completion of all action plans.
- With the assistance of QA Supervisor, is responsible for attending Customer`s audits at the Depot.
- Collaborates with other Company departments in order to make reports in a timely manner.
- Required to be available on call 24/7 to provide telephone assistance in case of an emergency or urgent request.
- Performs related duties as assigned by Country Manager or Regional Operations Manager.
EXPERIENCE AND EDUCATIONAL REQUIREMENTS:
- Degree qualified (Degree in Pharmacy or related Biological Science preferred) from an accredited College (and/or training or equivalent combination of education and experience. Full command of the English language required.
- Broad training in fields such as business administration, accountancy, sales, marketing, computer sciences or similar vocations
- Ability to demonstrate people management experience in a supervisory role directly related to the role, including a minimum of one (1) year in a management role and preferably in the Clinical Trial business.
- Demonstrates leadership, problem solving skills and has a clear ethos for Continuous improvement.
What your background should look like
Experience listed in description above
What AmerisourceBergen offers
We offer a competitive total rewards package which includes benefits and compensation. Our commitment to our eligible population of team members includes benefit programs that are comprehensive, affordable, diverse, and designed to meet the needs of our team members’ and their families. Some of these programs include paid time off including paid parental leave, access to retirement savings vehicles, medical, dental, vision, and life insurance options, an employee stock purchase program, and other financial, health, and well-being focused benefits.
Because we take a balanced, global approach to our benefits, benefit offerings may vary by location, position, and/or business unit. Some benefits are company-paid, while others are available through team member contributions. For details visit https://www.virtualfairhub.com/amerisourcebergen.
Schedule
Full time
Affiliated Companies
Affiliated Companies: World Courier Shanghai Co. Ltd.Equal Employment Opportunity
AmerisourceBergen is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law.
The company’s continued success depends on the full and effective utilization of qualified individuals. Therefore, harassment is prohibited and all matters related to recruiting, training, compensation, benefits, promotions and transfers comply with equal opportunity principles and are non-discriminatory.
AmerisourceBergen is committed to providing reasonable accommodations to individuals with disabilities during the employment process which are consistent with legal requirements. If you wish to request an accommodation while seeking employment, please call 888.692.2272 or email hrsc@amerisourcebergen.com. We will make accommodation determinations on a request-by-request basis. Messages and emails regarding anything other than accommodations requests will not be returned
Experience listed in description above
