Purpose of the Role
To support, quote and generate parts sales with existing and potentially new customers. Assist service Technicians to book parts.
Key Performance Areas
Be professional and provide timeous feedback on customer requirements.- Build strong customer relationships.
- Meet monthly parts sales targets.
- Identify and implementation of parts sales campaigns.
- Processing of parts quotations and sales orders
- Follow-up and resolve customer parts order enquiries.
- Provide regular feedback to customers on back orders and stock.
- Assist service department to identify parts.
- Book parts for service Technicians
- Assist with annual wall-to-wall stock take.
- Assist finance department with debtor and vendor queries.
- Monthly parts sales performance and market activity reports
- Meet objectives set to achieve individual and team scorecard targets.
- Regularly attend and participate in team POP meetings.
- Maintain a safe working environment (according to safety policy and procedures)
- Effective self-management and performance ownership
- Adherence to any reasonable instruction
Qualification, Experience and Competencies
Minimum Qualification
Grade 12
Minimum Experience
3-5 years’ experience in a similar role
Competencies
Problem Solving- Attention to Detail
- Strong communication skills
- Relationship development skills
- Teamwork
- Customer service orientation
- Commercial orientation
- Computer literate with good experience in Microsoft Excel and Power Point
- Financial acumen
- Business planning and development skills
- Technical Knowledge
