Job Purpose
To assist the Management team in the efficient running of the gym to the highest standard in line with FLYEfit policies and procedures.
Duties and Responsibilities
- Customer Care/Member Service
Provide outstanding customer service to our members. Manage feedback from members in a positive and efficient manner. Deal with any lost property issues, documenting details accurately. - Access Control
Manage any card issues, membership fraud or membership issues in a professional and efficient manner following the policies and procedures set out by FLYEfit.
- Supervision of FLYE classes
Instructing classes and helping team provide members with high quality exercise classes which are run efficiently. - Gym Introduction
Conducting walk throughs with potential new members, introducing the gym floor and options available to them to become a member. - Admin
To assist the Manager in the completion of all admin duties accurately, efficiently and on time, while sending it on to the appropriate persons in a timely manner. This includes incident reports, gym safety manual and ensuring the gym shift handover is communicated correctly.
- Gym Care/Maintenance
To ensure the gym is clean at all times, reporting of maintenance/gym faults are reported efficiently and followed up as required. Completing Service reports correctly.
- Health & Safety Duties
To help promote and maintain a safe gym at all times, give first aid as required and be fully competent in fire safety.
- Other duties relating to the day to day maintenance of the gym floor.
Qualifications and Skills
- Flexible
- Approachable
- Ability to work in a fast-paced environment.
- Ability to use initiative.
- Knowledge of Fitness Industry
